Troubleshooting Modela's Dr. Picza

After the computers were moved around, the one connected to the Modela was having problems communicating with it. I called Roland’s Tech Support and they first told me to:

– right click on My Computer
– select Properties
– select Hardware
– select Device Manager
– select ports, then double-click on COM1
– go to port settings and double-check that “flow control” is set to “Hardware”.

It was set to Hardware on our machine, so that was not the issue.